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Frequently Asked Questions
We cast our hardware in brass, bronze and white bronze. Each of these metals has its own unique properties and appearances. If you have any questions about our casting process or the materials we use, please do not hesitate to contact us.
Brass is a metal alloy made up of copper and zinc. It is commonly used in the manufacture of hardware such as handles and hinges, due to its strength, durability and resistance to corrosion. Brass is also valued for its attractive appearance, which can range from a bright, shiny finish to a more subdued antique look.
Yes, we ship all over the world using DHL courier. DHL is a reliable and efficient shipping service that is trusted by millions of customers. DHL offer a range of tracking and delivery options, so you can keep track of your order every step of the way.
Yes, you can track your package using the tracking number provided in email by DHL. You can track your package online or by using the DHL mobile app.
If you are ordering from our main stock, delivery times will depend on quantities and finish types of items ordered, as everything Is hand finished. If you select antique finish this will take approximately 5-7 working days to achieve the perfect-coloured state.
Smaller polished/ antiqued orders will typically be sent out within 2-5 working days, assuming we have all items in stock. However, if you are ordering larger quantities or items that are not in stock, delivery times may be longer.
Supplemental and custom items will need to be cast to order and will take up to 4 weeks to get back to us from our foundry. Once we receive them, we will then hand polish and colour items to your specific needs. Once customer has confirmed order the whole process will take between 4-6 weeks to complete as supplemental and custom items are cast to order. For any more information on delivery times please do not hesitate to contact us.