Last Updated: May 2026
Optimum Brasses respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- visit our website;
- place an order;
- contact us;
- engage with us via social media; or
- use any of our services.
By using our website, you agree to the terms outlined within this Privacy Policy.
1. ABOUT US
This website is operated by Optimum Brasses Ltd, a company registered in England & Wales.
Optimum Brasses Ltd is the “data controller” responsible for your personal data under applicable UK data protection legislation, including:
- the UK General Data Protection Regulation (UK GDPR); and
- the Data Protection Act 2018.
Company Registration Number: 06997338
VAT Registration Number: 978 0435 87
2. CONTACT DETAILS
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:
Optimum Brasses Ltd
Unit One, First Floor
Global Park
Station Road
Bampton
EX16 9NG
United Kingdom
Email: nick@optimumbrasses.co.uk
Telephone: +44 (0)1398 331515
3. WHAT THIS POLICY COVERS
This Privacy Policy applies to:
- our website;
- customer orders;
- customer enquiries;
- marketing communications;
- social media interactions; and
- related services provided by Optimum Brasses Ltd.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies separately.
4.YOUR RIGHTS
Under UK GDPR, you have the right to:
- be informed about how your data is used;
- access the personal data we hold about you;
- request correction of inaccurate data;
- request deletion of your personal data;
- restrict or object to processing;
- request transfer of your data;
- withdraw consent at any time;
- object to direct marketing communications.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
Website: https://ico.org.uk
5. WHAT DATA WE MAY COLLECT
Depending on how you use our website or services, we may collect the following information:
5.1 Information You Provide
- Name
- Billing address
- Delivery address
- Telephone number
- Email address
- Order history
- Enquiry details and correspondence
5.2 Technical & Website Usage Information
We may also collect certain technical information automatically, including:
- IP address;
- browser type and version;
- operating system;
- pages visited;
- website usage statistics;
- referral sources.
This information helps us improve website functionality, security, and user experience.
5.3 Spam Prevention & Security
To help protect our website from spam, abuse, and automated activity, security tools such as Google reCAPTCHA may analyse visitor behaviour anonymously.
5.4 Payment Information
Payment information is processed securely by trusted third-party payment providers. Optimum Brasses does not store or have direct access to full payment card details.
6. HOW WE USE YOUR DATA
We only use your personal data where permitted by law.
Your information may be used for:
- processing and fulfilling orders;
- responding to enquiries;
- customer service support;
- arranging deliveries;
- fraud prevention and website security;
- improving our website and services;
- internal record keeping;
- analytics and performance monitoring;
- marketing communications where consent has been provided.
We do not sell your personal data to third parties.
We may also use trusted advertising and remarketing services provided by platforms such as Google and Meta (Facebook and Instagram) to display relevant advertisements and measure advertising performance.
These services may use cookies, pixels, and similar technologies to help us improve marketing effectiveness and user experience.
7. MARKETING COMMUNICATIONS
Where you have given consent, we may contact you by:
- email;
- telephone;
- SMS/message services.
Marketing communications may include:
- product updates;
- new collections;
- promotions;
- company news;
- events or exhibitions.
You may unsubscribe or withdraw consent at any time using:
- the unsubscribe link within emails; or
- by contacting us directly.
We will never knowingly send unsolicited spam communications.
8. HOW LONG WE KEEP YOUR DATA
We only retain personal data for as long as reasonably necessary:
- to fulfil orders;
- comply with legal obligations;
- resolve disputes;
- maintain financial records;
- provide customer support.
When personal data is no longer required, it will be securely deleted or anonymised.
9. HOW YOUR DATA IS STORED
Your data is stored securely within the United Kingdom using appropriate technical and organisational safeguards.
Measures we use to help protect your data include:
- password-protected systems and devices;
- secure website encryption (SSL);
- controlled access to sensitive information;
- secure third-party payment processing services.
While we take reasonable steps to protect your information, no internet transmission or electronic storage system can be guaranteed completely secure.
9.1 International Data Transfers
Some third-party service providers used by Optimum Brasses may process or store personal data outside the United Kingdom.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards and security measures are in place in accordance with applicable UK data protection legislation.
10. SHARING YOUR DATA
We do not share your personal data with third parties except where necessary to:
- process payments;
- deliver goods;
- operate website functionality;
- comply with legal obligations;
- protect our legal rights.
Third-party service providers may include:
- payment processors;
- delivery couriers;
- website hosting providers;
- analytics services;
- advertising and marketing platforms.
Any third parties processing data on our behalf are required to handle your information securely and lawfully.
11. BUSINESS TRANSFERS
If Optimum Brasses Ltd is sold, merged, or reorganised, customer information may form part of the transferred business assets.
Any transferred data would remain subject to the protections outlined within this Privacy Policy.
12. ACCESSING YOUR DATA
You may request:
- a copy of your personal data;
- correction of inaccurate information;
- deletion of your information;
- restriction of processing.
Requests should be made in writing using the contact details listed in Section 2.
We will respond in accordance with applicable data protection legislation.
13. COOKIES & WEBSITE ANALYTICS
Our website uses cookies and similar technologies to:
- improve website functionality;
- analyse traffic and usage;
- remember preferences;
- support security and spam prevention.
Cookies may be placed by:
- Optimum Brasses;
- Google Analytics;
- social media integrations;
- security services such as Google reCAPTCHA.
Our website may also use advertising and remarketing technologies provided by third-party platforms including Google and Meta (Facebook and Instagram).
These technologies may use cookies, tracking pixels, and similar tools to:
- measure advertising performance;
- personalise advertisements;
- improve marketing relevance;
- understand visitor behaviour across websites and devices.
You can manage or disable cookies through your browser settings at any time, although some website functionality may be affected.
For more information regarding Google privacy practices, please visit:
https://policies.google.com/privacy
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites including social media platforms and external services.
We are not responsible for the privacy practices, policies, or content of third-party websites.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect:
- legal changes;
- operational updates;
- website developments; or
- changes to our services.
Any updates will be published on this page and take effect immediately upon publication.
We recommend checking this page periodically to remain informed of any changes.
