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Terms and Conditions

Privacy & Cookie Policy.

By browsing this site you accept cookies used to improve and personalise our services and social activity. Read our Privacy & Cookie Policy for more with what we do with your data, your rights and choices.

By using Our Site you agree to be bound by these Terms.


1.1 When you place an order with us, you are making an offer to buy goods.

When you place an order online you will receive a confirmation email that we have received your order.

When you place an order via the telephone, confirmation will be given verbally with written confirmation given on request.

When you place an order by email, confirmation will be by way of written acknowledgement.

1.2 Once we have issued confirmation of your order in line with 1.1, a contract has been made between us.

1.3 In the unlikely event that the goods are not immediately available, we will advise you of this, including lead times, and, if you wish, you may cancel the order at this stage.

1.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website, based on personalisation options and added extras.

1.5 We have made every effort to display as accurately as possible the colour of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods. A fuming technique is used to colour our hardware and acquire our finish types. By using a fuming process all hardware with antique finish will have its own coloured characteristics and slight variations from batch to batch that we strive to keep to a minimum.

1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.7 This contract is covered by English law.

1.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.


2.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling +44(0)1398 331515 or by emailing:

2.2 Carriage charges will be shown prior to you placing your order.

2.3 You will be required to pay for the goods in full at the time of placing your order, paying by credit or debit card. Payment can also be made by BACS, bank transfer or a secure online payment link.
Goods will not be dispatched until all funds are cleared.

2.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, MasterCard , Delta/Connect and several other cards. American Express and Diners Club are not accepted.

2.5. All prices quoted on our website are in UK pounds excluding Value Added Tax. ( In smaller case figures the VAT inclusive amount, payable is shown next to the image of each item ).

2.6. Once your order has been confirmed, changes may not be possible, but please telephone the Company for advice.


3.1 Goods are dispatched within our current estimated order timeline, available to view on the homepage of our website, any estimated dispatch date is an estimate rather than a guarantee.

3.2. Your order may arrive in more than one delivery.

3.3 We will deliver the goods to the premises you specify on your order. It will be your responsibility to enable the Post Office or a courier to securely deliver to the premises. If, for any reason, delivery cannot be made, any additional charges will be payable by the customer.

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

3.4 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 7 working days of receiving your goods.

3.5 If the goods are lost or damaged in transit, please let us know immediately on receipt of the goods.

3.6 Sometimes, for reasons beyond our control we may be prevented from dispatching your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

3.7 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

3.8 Overseas Customers outside of the United Kingdom need not pay V.A.T. Please be aware that your own country may impose import duty charges,Optimum Brasses Ltd are not responsible for any Customs and Excise charges on orders being sent to outside of the United Kingdom or any items received from outside of the United Kingdom.
All Customs and Excise charges are the responsibility of the customer.

Airmail postage and packing will be charged at cost. Tracked and insured delivery by a courier company can also be obtained.


4.1 This policy does not apply to goods ordered by businesses which are exempt from the The Consumer Contracts Regulations, including professionals and businesses that stock our products or supply them to their customers as part of their service.

4.2 You can cancel your contract at any time up to 28 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.

4.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

4.4 If you cancel, you must return the goods within 14 days of cancellation. Goods should be returned to us in their original condition and packaged securely. If returned items are not in their original condition when we receive them we will not be able to issue a full refund for the cost of the items. We recommend retaining proof of postage, we cannot be held liable for any returns that do not reach us.

4.5 We will refund the money paid to us for the goods, the postage and carriage costs if the product is faulty or is not what was ordered.
We will refund the money paid to us for the cost of the goods only, should you wish to return your order excluding the reasons if the product is faulty or not what was ordered.
Payment will be made within 30 days.

4.6 Business customers, or customers exempt from theThe Consumer Contracts Regulations may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or miss described.


5.1 To accommodate customers’ needs, we offer a service of copying items belonging to customers or, alternatively, casting items specially from our extensive archive of moulds.

5.2. This work is done on a bespoke basis and is consequently not covered by the Cancellation and Returns section, although your legal rights are not prejudiced.


6.1 If the goods are faulty, please notify us by email or in writing providing details of the fault. It’s helpful if you can provide us with a digital photograph of the fault as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.2 We will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.


7.1. The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not install the goods until you have inspected them.


The following conditions apply to orders placed by Professionals or Businesses that stock our products or supply them as part of their service to their customers.

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.

8.2 Claims for missing or damaged items must be made within 14 working days of delivery.


This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.


1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content. Material on this website must not be republished or reproduced online or offline without our written permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors.
1.3 We reserve the right to be credited if any of our products are shared with permission.


2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

A third party GDPR compliant automation and email marketing platform named MailChimp is used as a data processor for such services as email newsletter and marketing.

Optimum Brasses will take actions to ensure you are comfortable with signing up for online newsletter services and able to easily unsubscribe and opt-out of this service whenever is needed.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.


4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.