Last Updated: May 2026
Welcome to the website of Optimum Brasses. By accessing or using this website, placing an order, or engaging our services, you agree to be bound by the following Terms & Conditions.
These Terms & Conditions should be read alongside our Privacy & Cookie Policy
1. ABOUT US
Optimum Brasses Ltd is a United Kingdom manufacturer and supplier of handcrafted brass, bronze, and white bronze furniture fittings, including reproduction and bespoke hardware.
All contracts and transactions entered into with Optimum Brasses Ltd shall be governed by English law.
2. PRIVACY & COOKIE POLICY
By using this website, you consent to the use of cookies and data processing technologies that help improve and personalise our services, website functionality, and social media activity.
Please refer to our Privacy & Cookie Policy for full details regarding:
- how we use your data;
- your legal rights;
- cookies and tracking technologies;
- marketing preferences; and
- how to contact us regarding privacy concerns.
3. PLACING AN ORDER
3.1 Order Acceptance
When you place an order with Optimum Brasses, you are making an offer to purchase goods.
Order confirmations will be issued:
- by email for online orders;
- verbally for telephone orders (with written confirmation available upon request); or
- by written acknowledgement for email orders.
A legally binding contract between you and Optimum Brasses Ltd is formed once we issue confirmation of your order.
3.2 Availability
In the unlikely event that goods are unavailable or subject to extended lead times, we will notify you as soon as possible. You may choose to proceed with or cancel the order at this stage.
3.3 Product Images & Descriptions
All images, descriptions, dimensions, finishes, and specifications shown on our website are provided for illustrative and guidance purposes only.
As many of our products are handcrafted and hand-finished:
- slight variations may occur between batches;
- antique and aged finishes may naturally vary;
- colours displayed on screens may differ from actual product finishes.
We make every reasonable effort to display our products accurately; however, all information is approximate and supplied in good faith.
3.4 Traditional Finishing Processes
Many of our finishes are created using traditional colouring and fuming techniques. Due to the nature of these handcrafted processes, each item may develop individual characteristics and tonal variation, which form part of the authenticity of the product.
These natural variations are not considered defects.
3.5 Pricing & VAT
All prices shown on our website are displayed in Pounds Sterling (GBP £).
VAT-inclusive pricing is displayed where applicable.
International customers outside the United Kingdom may not be charged UK VAT; however, import duties, taxes, customs charges, and local fees may apply in the destination country.
3.6 Payment
Payment must be made in full before goods are dispatched.
We accept:
- Visa
- Mastercard
- Debit cards
- Bank transfer / BACS
- Secure online payment links
American Express and Diners Club are not currently accepted.
Goods will not be dispatched until cleared funds have been received.
3.7 Amendments to Orders
Once an order has been confirmed, changes may not always be possible. Please contact us as soon as possible if amendments are required.
4. DELIVERY, SHIPPING & INTERNATIONAL ORDERS
4.1 Dispatch Times
Orders are dispatched within our current estimated lead times displayed on the homepage of our website.
Any dispatch or delivery dates provided are estimates only and are not guaranteed.
As many products are handcrafted or finished to order, production times may vary.
4.2 Multiple Deliveries
Orders may occasionally be delivered in separate shipments where necessary.
4.3 Delivery Address & Customer Responsibility
Goods will be delivered to the address provided at the time of ordering.
Customers are responsible for ensuring:
- delivery details are correct;
- delivery access is available;
- parcels can be accepted safely.
If delivery cannot be completed due to failed delivery attempts, incorrect details, customs non-payment, or refusal of delivery, any additional charges incurred will be payable by the customer.
We cannot accept responsibility for goods left unattended at the customer’s request.
4.4 Damaged or Missing Goods
Please inspect goods upon delivery.
Any missing, damaged, or incorrect items must be reported:
- to the delivery driver where possible; and
- to Optimum Brasses within 7 working days of delivery.
Photographs may be requested.
4.5 Circumstances Beyond Our Control
We shall not be liable for delays or failure to dispatch caused by circumstances beyond our reasonable control, including:
- severe weather;
- flooding;
- fire;
- transport disruption;
- supplier delays;
- customs delays;
- industrial action;
- acts of God;
- war or civil unrest.
4.6 Delivery Timeframes
Delivery dates are estimates only and time shall not be considered of the essence unless expressly agreed in writing by a Director of the Company.
5. INTERNATIONAL SHIPPING
5.1 International Orders
Optimum Brasses ships internationally where courier services are available.
International customers are responsible for:
- import duties;
- customs charges;
- VAT or local taxes;
- brokerage or handling fees.
These charges are determined by the destination country and are outside our control.
Optimum Brasses Ltd accepts no responsibility for customs delays or charges imposed by customs authorities or courier companies.
5.2 International Returns
International returns must be sent back to the United Kingdom at the customer’s expense unless goods are faulty or incorrectly supplied.
Customers are strongly advised to use a tracked and insured courier service.
Returned parcels should be clearly marked:
“RETURNED GOODS”
to help avoid unnecessary customs charges upon re-entry into the United Kingdom.
Any customs charges, taxes, storage fees, or return courier costs incurred due to incorrect customs declarations or refused import charges may be deducted from any refund owed.
If customs charges are refused and the parcel is returned to us:
- original shipping costs are non-refundable;
- return shipping and customs charges may be deducted from the refund.
6. CANCELLATIONS & RETURNS
6.1 Consumer Orders
This cancellation policy applies to consumer purchases only and does not apply to trade, professional, or business customers exempt under The Consumer Contracts Regulations.
6.2 Right to Cancel
Consumers may cancel an order within 28 days of delivery by notifying us in writing via email or post.
We are unable to accept cancellations by telephone.
6.3 Returning Goods
Cancelled orders must be returned within 14 days of cancellation.
Returned goods must:
- be unused;
- be returned in original condition;
- be securely packaged.
Refunds may be reduced where returned items show signs of use, damage, fitting attempts, or inadequate packaging.
Customers are responsible for return postage costs unless goods are faulty or incorrectly supplied.
We strongly recommend retaining proof of postage.
6.4 Refunds
Refunds for eligible returns will be processed using the original payment method.
Where goods are faulty or incorrectly supplied, we will refund:
- the full cost of the goods; and
- standard delivery charges.
For change-of-mind returns, refunds apply to the cost of goods only.
Refunds are typically processed within 3–5 working days of receiving returned goods, although banking providers may vary.
6.5 Bespoke & Made-to-Order Items
Replica items, bespoke work, made-to-order products, scaled reproductions, customised items, and special finish requests are non-returnable and non-refundable unless faulty.
This does not affect your statutory rights.
7. BESPOKE & REPLICA SERVICES
7.1 Copying & Replica Work
Optimum Brasses offers bespoke reproduction and replica services using customer-supplied originals, drawings, moulds, or digital files.
Unless otherwise agreed in writing, Optimum Brasses retains ownership and usage rights to moulds and tooling produced during the manufacturing process.
7.2 Exclusive Copying Service
Customers seeking exclusivity may request an exclusive copying service, where moulds and reproduced designs are retained exclusively for the customer and not added to our wider product range.
Exclusive services must be requested at quotation stage and may incur additional charges.
8. FAULTY GOODS & GUARANTEE
8.1 Reporting Faults
If goods are believed to be faulty, customers should notify us in writing or by email with:
- details of the issue;
- photographs where possible; and
- the relevant order information.
Where appropriate, photographs may remove the need to return goods for inspection.
8.2 Inspection & Replacement
Where goods are found to be faulty, we will repair, replace, or refund the goods in accordance with your legal rights.
Reasonable return postage costs will be refunded where faults are confirmed.
If goods are found not to be faulty, return postage and re-delivery costs may be payable by the customer.
9. LIABILITY
9.1 Product Compliance
Products supplied by Optimum Brasses are designed primarily to comply with United Kingdom legislation and standards.
We cannot guarantee compliance with regulations outside the United Kingdom.
9.2 Limitation of Liability
We shall not be liable for:
- indirect losses;
- consequential losses;
- loss of profit;
- installation costs;
- delays outside our control.
Customers should inspect goods prior to installation.
Nothing within these Terms excludes liability where exclusion would be unlawful.
10. PROFESSIONAL & TRADE CUSTOMERS
The following terms apply to professionals, trade customers, resellers, interior designers, contractors, and businesses supplying our products as part of their services.
10.1 Cancellation of Trade Orders
Trade and professional orders may not be cancelled without written agreement from Optimum Brasses Ltd.
Cancellation or re-stocking charges may apply.
10.2 Claims Period
Claims for missing, damaged, or incorrect items must be reported within 14 working days of delivery.
11. WEBSITE USE & INTELLECTUAL PROPERTY
11.1 Website Content
All content, images, product descriptions, graphics, and intellectual property displayed on this website remain the property of Optimum Brasses Ltd unless otherwise stated.
Material may not be copied, reproduced, or republished without written permission.
11.2 Product Photography & Credits
We reserve the right to be credited where our products or imagery are shared, reproduced, or featured with permission.
11.3 Visitor Conduct
Users of this website must not submit or distribute any material that:
- is unlawful;
- offensive;
- defamatory;
- discriminatory;
- obscene;
- breaches privacy or confidentiality;
- infringes intellectual property rights.
12. THIRD PARTY LINKS
Links to third-party websites are provided for convenience only.
Optimum Brasses accepts no responsibility for the content, policies, or practices of external websites.
13. WEBSITE AVAILABILITY
We aim to ensure this website remains available at all times; however, we cannot guarantee uninterrupted access and accept no liability for temporary downtime or technical issues.
14. LAW & JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with English law.
Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
