Terms and Conditions

1. Placing an Order with Optimum Brasses

1.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

1.2 Once you have received an e-mail accepting your order, then a contract has been made between us.

1.3 In the unlikely event that the goods are not immediately available, we will advise you of this, including lead times, and, if you wish, you may cancel the order at this stage.

1.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

1.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

1.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.7 This contract is covered by English law.

1.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

2. How to Place an Order

2.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling +44(0)1398 331515.

2.2 Carriage charges will be shown prior to you placing your order.

2.3 You will be required to pay for the goods in full at the time of ordering, if paying by credit or debit card. If you wish to pay by other means such as BACS, bank transfer or cheque, goods will not be sent until funds are cleared.

2.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, MasterCard , Delta/Connect and several other cards apart from Diner’s Club and American Express.

2.5.  All prices quoted on our website are in UK pounds excluding  Value Added Tax. ( In smaller case figures the VAT inclusive amount, payable in the UK and some European countries,  is shown next to the image of each item).

2.6. Once your order has been confirmed, changes may not be possible, but please telephone the Company for advice.

3. Delivery and Carriage

3.1 Goods will normally be dispatched within 72 hours, but any estimated despatch date is an estimate rather than a guarantee..

3.2. Your order may arrive in more than one delivery.

3.3 We will deliver the goods to the premises you specify on your order. It will be your responsibility to enable the Post Office or a courier securely to deliver to the premises. If, for any reason, delivery cannot be made, any additional charges will be payable by the customer.

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

3.4 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.

3.5 If the goods are lost or damaged in transit, please let us know promptly.

3.6 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

3.7 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

3.8 Overseas Customers. Customers from U.S.A., Australia and any other country not in the European Union need not pay V.A.T. Airmail postage and packing will be charged at cost. Tracked and insured delivery by a courier company can also be obtained. Please be aware that your own country may impose import duty charges, payment of which is the responsibility of the customer.

4. Cancellation of an Order

4.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, including professionals and businesses that stock our products or supply them to their customers as part of their service.

4.2 You can cancel your contract at any time up to 28 days after the day of delivery. To do this, please e-mail., fax or write to us. We are unable to accept cancellations by phone.

4.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

4.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage

4.5 We will refund the money paid to us for the goods and also, if the product is faulty or is not what was ordered, the postage and carriage costs. Payment will be made within 30 days.

4.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or miss described.

5. Additional Services not available on this website

5.1 To accommodate customers’ needs, we offer a service of copying items belonging to customers or, alternatively, casting items specially from our extensive archive of moulds.

5.2. This work is done on a bespoke basis and is consequently not covered by the Cancellation and Returns section, although your legal rights are not prejudiced.

5.3. For items cast from our archived moulds, we recommend that customers order a returnable sample for their approval before we specially make more of the item.

6. Faulty Goods/ Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.2 We will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

7. Liability

7.1. The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not install the goods until you have inspected them.

8. Professional Customers

The following conditions apply to orders placed by Professionals or Businesses that stock our products or supply them as part of their service to their customers.

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.

8.2 Claims for missing or damaged items must be made within 14 days of delivery.

This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. Use of Website

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and from other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.